FACILITIES MANAGEMENT HELPDESK SOFTWARE
Bring Every Facilities Request Into One Place
Give staff and facilities teams a simple way to log, manage and track service requests. Azolla centralises helpdesk activity, helping you route requests to the right people and keep every job visible from initial report through to resolution.
Centralise Every Request
Capture facilities requests in one place instead of relying on emails, calls or disconnected processes.
Route Work to the Right People
Prioritise and assign requests to the appropriate facilities team, technician or contractor.
Keep Requesters Informed
Track each request from initial report through to resolution with clear status visibility.
COMPLETE REQUEST VISIBILITY
Manage Every Request from Report to Resolution
Azolla gives facilities teams a structured way to manage every service request. Capture the issue, set priorities, assign responsibility and follow progress through to completion, while keeping a clear digital record of every interaction and update.
Capture and categorise facilities service requests
Set priorities and assign requests to the right resource
Track status and progress from report to resolution
Maintain a complete digital history of every request
REQUESTS WHEREVER WORK HAPPENS
Keep Facilities Requests Moving on the Go.
Give facilities teams access to service requests wherever they are working. Azolla makes it easy to view assigned requests, update progress and add information from a mobile device, keeping the helpdesk and field teams connected.
View and manage assigned service requests on mobile
Update status, notes and job information on site
Keep the helpdesk informed as work progresses
REAL FACILITIES RESULTS
Reduce Duplicate Requests. Resolve Issues Faster.
Reduction in Duplicate Job Reports
Faster Job Resolution
Give facilities teams clearer control over incoming requests, assignments and progress to reduce duplication and help issues reach resolution faster.