Making IOT Work for the Customer

Service Delivery Management

As a Service Provider your job is to support a wide portfolio of clients in multiple locations with both planned and reactive specialist services. 

Resourcing, planning, scheduling, requesting access to site, performing inductions. All these activities must happen before the work has even started. 

Ensuring that work completed is documented correctly, all costs captured and an invoice with service report is sent to the client for approval completes the process. 

With Azolla you can manage your asset portfolio across multiple locations in one system. Imagine however that instead of waiting for the client to ring you with a problem that you arrive on site to fix it before it happens. This is what sensor technology and the Azolla AI can help you with. 

What we do for Service Delivery FM

We make implementing a Service Maintenance Model easy, lower the administration costs and reduce the unproductive time filling in paperwork.

Multi-site Planning & Scheduling

  • Improved resource allocation: Efficiently assign personnel, equipment, and tasks across multiple sites, optimising workforce productivity.
  • Reduced downtime: Minimise operational downtime by scheduling maintenance and tasks during off-peak hours.
  • Enhanced communication: Streamline coordination and communication among teams at various sites, leading to better collaboration.
  • Real-time updates: Access to real-time scheduling data helps in making informed decisions and adapting to changing circumstances.

IoT Sensors

  • Predictive maintenance: IoT sensors can monitor equipment health and performance, enabling predictive maintenance to prevent breakdowns.
  • Cost savings: Efficient resource allocation and reduced energy consumption based on sensor data can lead to significant cost savings.
  • Data-driven insights: Gather valuable data for performance analysis and process optimisation.
  • Safety improvements: Monitor environmental factors to ensure a safe working environment.

Paperless Maintenance

  • Reduced paperwork: Eliminate the need for physical documentation, reducing administrative overhead and the risk of document loss.
  • Streamlined processes: Digitised workflows result in quicker approvals, communication, and tracking of maintenance tasks.
  • Enhanced data accessibility: Easily access historical maintenance records and documentation.
  • Improved sustainability: Contribute to environmental goals by reducing paper usage.

Work Sheet & Work Order Management

  • Task organisation: Efficiently plan, prioritise, and assign work orders to teams or individuals.
  • Increased accountability: Easily track progress and completion of tasks.
  • Data collection: Gather data on work order execution for future analysis and process improvement.
  • Reduced delays: Streamlined workflows result in faster task initiation and completion.


  • Payroll accuracy: Accurate recording of work hours and activities leads to precise payroll processing.
  • Compliance management: Ensure adherence to labour laws and regulations.
  • Resource allocation: Analyse timesheet data to optimise resource allocation.
  • Reporting and analysis: Use timesheet data for performance reviews, budgeting, and project management.

Help Desk

  • Customer satisfaction: Resolve customer issues and inquiries promptly, leading to improved customer satisfaction.
  • Issue tracking: Maintain a clear record of customer interactions and issue resolutions.
  • Service quality: Monitor help desk performance to identify areas for improvement.
  • Knowledge sharing: Centralise knowledge and solutions for common issues, improving efficiency.

Permit to Work

  • Safety compliance: Ensure adherence to safety regulations and standards for hazardous tasks.
  • Risk management: Evaluate and mitigate risks associated with specific work activities.
  • Accountability: Clearly define responsibilities and roles for each task, ensuring accountability.
  • Documentation: Maintain a detailed record of permits issued and tasks performed.

Supplier Self Service Module

  • Streamlined procurement: Enable suppliers to manage orders, invoices, and inventory, reducing procurement cycle times.
  • Reduced administrative overhead: Suppliers can handle routine transactions and inquiries, decreasing the workload on your staff.
  • Enhanced transparency: Improve collaboration and communication with suppliers, resulting in better visibility into the supply chain.
  • Data accuracy: Minimise data entry errors and discrepancies through self-service supplier inputs.

NFC / QR Code Tagging – ensuring work is closed

  • Workflow completion verification: NFC and QR code tagging provides a quick and accurate way to confirm that work is finished.
  • Data integrity: Ensure that data associated with completed tasks is accurate and up to date.
  • Time savings: Eliminate the need for manual data entry and verification processes.
  • Compliance assurance: Prove adherence to quality control and safety protocols.

Critical infrastructure monitoring

  • Risk mitigation: Continuously monitor the health and performance of critical infrastructure to identify and address potential issues before they lead to failures.
  • Downtime prevention: Ensure uninterrupted operation of essential systems and services.
  • Data-driven decision-making: Use real-time data to make informed decisions regarding maintenance and upgrades.
  • Cost savings: Reduce unplanned maintenance and emergency repairs, resulting in cost savings.

Configurable Dashboard Reporting

  • Data visualisation: Create informative and easy-to-understand visual representations of key performance indicators and metrics.
  • Customisation: Tailor dashboards to display the specific information that is most relevant to your organisation.
  • Real-time insights: Access up-to-the-minute data to make timely and informed decisions.
  • Performance tracking: Monitor progress toward organisational goals and objectives.

With Azolla we saved 2 – 3 hours per week per technician admin time. Matching invoices with timing and expenses to work orders.

Karen Kelly

Senior Account Manager , Acacia Facilities Management


Leak Detection

Offering a proactive and data-driven approach to enhancing efficiency, cost savings, and sustainability while ensuring reliable and uninterrupted services to customers.

Asset Availability

Real-time monitoring, predictive maintenance, and optimised asset utilisation. It leads to cost savings, improved service reliability, and increased overall operational efficiency.

Boiler and Heater Monitoring

It offers real-time diagnostics and predictive maintenance, contributing to cost savings and delivering consistent, reliable service to customers in the service delivery sector.

Room Temperature Monitoring

It offers real-time environmental insights, enabling service providers to create comfortable and cost-effective indoor environments.

Return on Investment

The Key to implementing a maintenance system is to understand the problem you are trying to fix.

Implementing a maintenance system like Azolla leads to a 10-15% improvement in labour utilisation.

Using the Azolla Timesheets module your staff can log time against clients while on site. The cost saving equates to €6,000 per user per year or 11%.

Allowing staff to electronically close work removes paper from the process along with double handling and duplicate entry of data.

  • Planning Benefit – 10-15%
  • Reduced Administration time – €6,000 Per User per Year 11%
  • Head Office Admin Saving 25%
  • Be Compliant and Audit Ready- 100%

Why we are different

Azolla allows you to implement a Facilities Management system capable of planning your day-to-day operations in real-time. By incorporating your planned maintenance programme with the real-time monitoring capabilities from IOT sensor technology, Azolla allows you to monitor multiple locations in real-time 24/7, alerting key staff as and when required.

The Azolla scheduling module allows you to plan visits to the site, automatically check insurance details, organise permit to work and attach service reports. Reactive work can be routed automatically to nominated staff or contractors based on the type of work or the location of the problem. By integrating sensor technology or data from your Building Management System (BMS), this work can be generated and stored in one place.

Using the Azolla App, staff can access their work on the move, make recommendations and file their paperwork electronically. Where external contractors are used, work can be sent and responded to via email and then Azolla can be updated based on the email response.