Reactive work requests requiring review

Facilities Helpdesk 

This essential function for any facilities team has been further enhanced by the addition of Auto-Allocation and IoT.

Resolve issues quickly and efficiently

With Azolla’s helpdesk staff can report issues by entering information straight into the system, also using IoT, Azolla can raise work orders automatically. 

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Azolla's Helpdesk can Auto-Allocate work requests based on criteria.

Auto-allocation can significally reduce your workload by assigning jobs automatically to suppliers or on-site technicians.

Mobile companion app for on-site resolvers.

Using our mobile companion app your team can receive, take ownership of and close both reactive and scheduled work orders.

Helpdesk Example 1

Step 1: Staff Reports Issue

There is a fault with an office light, a staff member reports the issue by emailing the facility manager or entering it directly into Azolla.

Step 2: Issue is logged by FM

The FM on location enters the information into Azolla or if the information has already been entered direct, reviews the request and approves or denies.

Step 3: Auto-Allocation

Based on pre-defined assignment rules, and a combination of work order criteria, the work is auto-assigned to correct resolver.

Step 4: Closing Work Order

Via the Azolla mobile app, the on-site resolver can mark the job as complete and even raise another work request should further work be required.

How much does Azolla cost?

Find out how much Azolla is likely to cost your business with our handy Price Calculator.

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Azolla Pricing Calculator

We have developed this handy calculator so we can best estimate the ROI for your company.

Office Environment

Healthcare Facility

Commercial Accommodation


Pharma, Construction, Manufacturing

Service Companies

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Azolla Onboarding Options

We can provide you with access to our Online Support portal as well as on-going email support.

We will assist with the Mobilisation of your building, helping you add locations and assign assets to those locations.

We can assist you in setting up all scheduled works within your company, linking to assets and locations within the system.

Our team can visit your company and train your team on how to use Azolla.

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How many staff do you have on-site?

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Do you have any on-site technicians or tradespeople?

This includes Plumbers, Electricians, Cleaners, Porters, Engineers or anyone else you wish to be able to resolve requested or scheduled work?

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Would you like to schedule asset maintenance?

This includes Boilers, Fire Safety Equipment, Electrics, Plumbing, Air-conditioning and any other assets that requires servicing.

Yes

"Yes I would like to save 35% on my downtime & asset depreciation costs costs."

No

"I'm not interested in scheduling my asset maintenance"


Did you know that on average Planned Preventative Scheduled Maintenance increases asset life by 20% while reducing downtime hours by 35%, 

also by scheduling resources through a PPM system, you can reduce unplanned overtime hours by 33%. 

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Are you interested in IoT (Internet of Things) integration?

Azolla uses custom programmed sensors along with in-built complex rules which notify you in real-time of any issues while auto-allocating those issues to the correct on-site or contracted resolver.

Yes

"Yes I would like to use IoT to save time and money!"

No

"I'm not interested in IoT at this point in time"


Condition Monitoring

Heating System Monitoring


Comms Room Monitoring

Cleaning on Demand

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How many beds do you have in your facility?

Number of hospital beds in your facility?
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How big is your Accommodation?

10-50 Rooms

50-100 Rooms

100-200 Rooms

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Would you like staff members to be able to raise re-active work?

An example would be if a member of staff noticed a leak in the bathroom, would you like that person to be able to raise a request directly within Azolla?

Yes

"I would like my staff to have the ability to raise work orders directly within Azolla."

No

"I am happy with my staff emailing or phoning about issues, which are then enter into Azolla by our FM team."

We would reccommend this access be given to department heads or team leaders, however this is completely up to you.

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How many people on the FM Team?

This would include Receptionists, Security or any other user who will enter and allocate work.

At least one full system admin licence is required.

These users input work orders and allocate them.

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Email Validation

Please enter email address to receive price unlocking code

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Unblock Code

Please check your email for unblock code, it may be in your spam folder.

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Azolla Price Estimator

Get started for as low as €150 pm. Fill out this quick form to get a price estimate!

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Summary of your Azolla Configuration

Please note, one off costs for on-boarding and IoT Sensor costs are use-case specific and will require a discovery call. *price is estimation

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We will be in contact with a full price breakdown and information around ROI

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Process & Contact

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Next-Generation Facilities Management.

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Next-Generation Facilities Management.

Schedule your Azolla Demo.

Interested in

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Next-Generation Facilities Management.

Schedule your Azolla Demo.

Interested in

Thank you for your request, we will contact you soon.